It is our policy to provide you with the most up to date science-based dog obedience training available. To keep up with such high demand training we organize and plan, time-consuming schedules that meet our customers' needs and demands. We value your time and availability of your schedule. When doing business with us, you the customer are purchasing 'time' in our schedule, therefore , all services are nonrefundable. Please make appropriate scheduling and purchasing on your behalf. If you have any questions or comments please feel free to communicate with us on the "CONTACT US" page.